Mechanic Helper

Job Summary:

You'll be at the heart of ensuring operational efficiency, customer satisfaction, and profitability within our branches. You'll be the key liaison between internal teams and external customers, providing superior service and communication. With a focus on Parts Administration and Service Counter Support, you'll play a vital role in maintaining optimal inventory levels, managing service appointments, and analyzing processes to drive profitability. This position offers a competitive wage, great benefits, and opportunities for career growth within a dynamic and supportive team environment.

Job Duties and Responsibilities:

• Manage Service Net Planner, scheduling PMs, repairs, and vendor outside work.
• Collaborate with Centralized PM Scheduling Operations for seamless customer support.
• Provide quality phone service and greet customers at the location, addressing inquiries regarding billing and scheduling.
• Oversee inventory productivity, ensuring timely service support while mitigating inventory loss.
• Maintain optimal inventory levels through strategic ordering and efficient parts management.
• Receive, store, and organize parts, ensuring availability when needed.
• Manage battery and tire inventory, overseeing warranty items and returns.
• Analyze processes related to inventory, maintenance profitability, and warranty campaigns.
• Utilize systems like ServiceNet or AS400 for problem-solving and process improvement.
• Undertake projects and tasks assigned by Branch Financial Manager and District Financial Manager.

Qualifications and Experience:

• High school diploma or equivalent required, degree preferred.
• 2+ years of customer service and operations experience.
• 2+ years working in service and parts department preferred.
• Strong interpersonal, communication, and collaboration skills.
• Advanced computer skills including Microsoft Office suite.
• Ability to work independently and as part of a team, with a focus on continuous education and improvement.
• Regular, predictable attendance is essential.
• Willingness to travel as necessary and complete background checks and drug screenings.

Benefits of the Position:

• Competitive wage and shift differentials.
• Comprehensive benefits package.
• Training and development opportunities for career advancement.
• Supportive team environment fostering growth and collaboration.

Salary: Competitive wage with shift differentials based on second and third shifts, as well as weekend work.

About Penske:

Penske is a leading provider of transportation services, offering a diverse range of solutions for businesses and consumers. With a focus on innovation, reliability, and customer satisfaction, Penske has built a reputation for excellence in the industry. We take pride in our commitment to employee development, providing training and advancement opportunities to help our team members reach their full potential. Join us at Penske and be part of a dynamic team driving success through excellence in service and support